We had a breakdown on a trip from Alabama to Texas. We needed to be towed to a NAPA customer care center. We were near Tyler, TX and had four options to pick from. My wife contacted all four to see if any of them might be willing and able to take a look at our vehicle (it was about 2:00 PM). Of the four, two were willing. One of the two however so impressed my wife with their pleasant and positive manner that she was convinced that Honest 1 Auto Center was where we needed be towed to. My wife was absolutely correct. Everyone at this shop was amazing! Everyone! From the receptionist, to the mechanics to the managers. They were able to find the problem in about 30 minutes and when it was determined that the parts needed for repair would not be available that day they offered to assist us in finding a local hotel or rental car and transported us. They also picked us up when returning to pick up the repaired car. They worked with NAPA and the repair was handled under warranty with no additional cost to us. I only wished that I lived in the Tyler area as Honest 1 Auto Center would absolutely be my new auto shop. They were honest, they were fair, they did a good repair job, but most of all they were great people who were willing to do whatever they could to help us through a difficult situation. Definate 5 star establishment with 10 star people.