Tyler Auto Repair

(903) 534-3645updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
4

They live up to their name, in that they are Honest! But considering they are a one-off chain of repair shops, nestled between dealerships in Tyler, their prices are equal or higher than any dealership around them. If you are stuck paying for repairs out of pocket, this place is not affordable at all. And there are plenty of other one-off shops that perform quality service with reliable replacement parts for a lot less than what they charge. Their salesmanship is good, as they try to sell you on the warranty portion of the service and parts. But anyone else who is worth their salt will bring your car back and fix it if they find parts or workmanship to be faulty, so that aspect is not a selling point to me. They still deserve the 4-star rating that I give them because they were honest, mostly prompt, courteous, and fair. But that fifth star is not earned because they are terribly overpriced. I get that this car as to be flipped over and parts have to be fished through the oil pan to replace things as simple as a thermostat or spark plug. But $2k to replace one thermostat and two radiator hoses is just crazy. I found a shop closer to home who was able to do the same service, with the same guarantee for $700.

5

Great customer service . My hat off to the staff. Excellent worker .

5

5

The team was great. Ralph runs an HONEST shop and treats you like family. Sarah was great at keeping me updated daily on the repair process. I’m a customer for life now.

5

5

Sarah was amazing dealing with the warranty work on our Honda AND even went the extra mile to deliver our car to the dealer for the manufacturer warranty work. Thank you Sara!!

5

The manager Sarah was such a sweetheart to me. She let me know honestly that there would be a wait for my car but kept me updated on things they were doing. She really made the whole experience great!

5

Professional friendly and took the time to explain everything that was happening with my vehicle. Will use them again

5

Great service. Very honest!

5

1 word: THOROUGH!!! If you want it to be done TIGHT AND RIGHT, go to Honest1 Auto Care of Tyler! Sarah took ownership of the assignment and treated it as though it was her own vehicle. I had a PPI (pre purchase inspection) done before I made a purchase on a vehicle and they really made the process seem less. I definitely would recommend Honest1 Auto Care of Tyler.

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