Tyler Auto Repair

(903) 534-3645updated hours:
Mon - Fri: 9:00 AM - 5:00 PM
5

I had a great experience with this business. I took my Cadillac CTS there due to it not starting they were honest with me and fast. I recommend this business to anyone needing car repair. I will be sending all of my business there way. Thank you Honest 1!!

5

Took in my old car that was leaking an unknown fluid. The workers were incredibly professional and courteous. After dropping the car off they gave me a ride back to my apartment which is a great service. After diagnosing what was wrong with my car and giving me the estimate to fix they were very understandable when I didn't go through with the repairs and didn't try to talk me into spending money or some other service. Didn't charge me for the diagnostic or for their time. Never have I dealt with such professional auto care service before. Even though they were unable to help me this time they have gotten a customer for life.

5

Honest and reliable. Service writers are the best.

5

1st time there. They are respectful toward women by getting doors. They provide transportation while my car was in the shop. Great customer service skills. They pretty much nail the problem when others tell u it might be this or that. They kept me updated about every hour or 2. I have been to several places to try to get my car fixed and their price was extremely high and most of the time they would say "I can't figure it out" I will always use them unless it is something simple and I appreciate the guidance from my youth pastor Ryan Daniels who told me about u

5

I have had my car serviced elsewhere for years and unfortunately I suppose because of Covid, they have closed their business. I chose Honest Auto Care because of their wonderful reviews on Yelp. I am now a customer for life. Their waiting area was immaculate, the customer service was impeccable and I was given a detailed explanation as to what they did to service my car. On completion of the service they did, i was walked to my car where I found a package of cookies as a morning treat. The people I interacted with were very knowledgeable. As I stated above, they have become the company I will use in the future for all of my cars needs. On a scale of 1-10, I give them an ELEVEN or an A+! Thank you Honest Auto Care for a great job!

5

Great place to have your Vehicle worked on.I will be using them again.

5

Love this place if your looking for an honest car care place then this is the place to go.

5

Tyler’s best kept secret?! On Thursday , July 9, 2020 I took my vehicle to Honest -1 to have my vehicle repaired for an AC problem. The staff at the front desk were very friendly and patient as we worked out all the details. What stood out to me immediately is that when I was given a ride back to my work the driver open the door for me and treated me like I was Someone important. That driver I later learned turned out to be the owner of this shop. That says a lot about their customer relations and how they do business! They did a free evaluation of my vehicle and even allowed me to take it to another business for a second opinion. After getting a second opinion, I ended up back at Honest-1. They are the real deal! They took care of us and I have found my new mechanic for our vehicles in Tyler, Texas. I highly recommend this place to anyone who wants to save money and still get the quality service and parts that you and your vehicle deserve!

1

Response to owner: It’s under my husbands name. Not mine. Gail is very rude and doesn’t know the first thing about vehicles yet finds it necessary to give unwarranted advice. Company is way over priced and advertises a free diagnostic unless having to take stuff apart but is quick to call and say we’re gonna need to charge you this or that for the exact thing they quoted you as free. Found a shop down the street for 1/4 of the price they wanted to charge.

Our goal at Honest-1 is always to give our customers an exemplary experience. In this case, we don't find Jackie Gast as a customer in our system.

- Honest-1 Auto Care Tyler
3

Nice but couldn't look at my SUV.

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