Tyler Auto Repair

I'd be glad to address your concerns J. When you called us about the rear window not working in your 2004 Land Rover, we indicated to you that we could work you into the schedule once your left your vehicle with us. It took us about 2 hours to free up a technician to begin diagnosing the concern. There are many components related to the operation of an electric window. The up-down switch, relays, fuses, wiring, motors, etc. It takes time for our certified technicians to find which part(s) are faulty. In your case, after testing the entire circuit, it was determined that the motor and regulator had failed. Since our parts and labor come with a 3 year/36,000 mile nationwide warranty, we choose our parts vendors very carefully. We install either OEM parts or top of the line aftermarket parts supplied by national vendors. We do not buy parts on-line. We apply the standard parts markup that is customary in our industry. Our labor rates are not the highest in our area, nor are they the lowest. We always try to offer value in our services and our goal is always to give our customers an exemplary experience. Please call us if you have any further questions J. It was a pleasure serving you!

Thank you, Elizabeth! First-class treatment for one of our first-class customers!

We always address our customer concerns first Bobby. Yours was the a/c problem you described. We also perform a comprehensive vehicle inspection while your vehicle is in the shop. Safety items first, maintenance items next. In your case Bobby, during the inspection we found a worn wheel bearing that needed to be replaced. We brought it to your attention because it was a safety concern. Thank you for choosing Honest-1 for your vehicle needs! We appreciate you!

Thanks for taking the time to leave us a review John! It was a pleasure serving you!

Thanks for the update Barb! We're glad we were able to save you some money! Safe travels to you!

Thank you so much for your kind words Cynthia!

Thanks for letting us help you get your truck in tip top shape Chris!

It was a pleasure meeting you Vanessa! We're glad we were able to help you! Don't hesitate to call us with your future vehicle maintenance needs!

It is always our goal at Honest-1 to give our customers exemplary service. We're sorry we did not meet your expectations J. Since we cannot find anyone in our system under "J", please give us a call so that we may address your concerns.

Thanks for your comments Kelsey! It was a pleasure serving you!